RETURNS, EXCHANGES, & CANCELLATIONS
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. See our Return Policy for more details.
Go to our Returns & Exchanges Portal to request a return.
Go to ourReturns & Exchanges Portalto request an exchange.
If you purchased Green Shipping Protection with your order and your package was lost, stolen, or damaged, here's how you request a replacement:
Green Shipping Protection reorders are made easy at reorder.corso.com or by emailing support@corso.com
You will need your order number and the email address you placed your order with. Your order number can be found on the order confirmation email.
Once you indicate if the package was damaged, lost, or stolen and complete the request, you will get a reorder confirmation.
You can cancel an order on your Order Confirmation Page within 2 hours of it being placed.
To cancel, click the View Order Status link in the order confirmation email we sent you. Then, select Cancel under Order Actions.
Because we process orders so quickly, we cannot guarantee your order can be canceled once 2 hours have passed. If your order has already been processed, you can return it for a refund once it arrives.
MY ORDER
You should receive your order between 2 and 4 weeks after you receive a shipping confirmation email from us. If your order has taken longer than 4 weeks to arrive, you can track it on our Order Tracking page. Due to COVID-19, customs clearance has been taking longer than usual for certain countries we ship to. If your order shows asIn Transit, it is still on its way and is not lost.
We process and pack orders almost immediately after receiving them, so send us a message as soon as possible below, and we'll do our best to accommodate you. Unfortunately, we cannot guarantee your order can be changed once it's placed. If your order has already been processed, you can return it for a refund once it arrives.
If you purchased Green Shipping Protection with your order and your package was lost or stolen, here's how you request a replacement:
Green Shipping Protection reorders are made easy at reorder.corso.com or by emailing support@corso.com
You will need your order number and the email address you placed your order with. Your order number can be found on the order confirmation email.
Once you indicate if the package was lost or stolen and complete the request, you will get a reorder confirmation.
If you purchased Green Shipping Protection with your order and your package was damaged, here's how you request a replacement:
Green Shipping Protection reorders are made easy at reorder.corso.com or by emailing support@corso.com
You will need your order number and the email address you placed your order with. Your order number can be found on the order confirmation email.
Once you indicate if the package was damaged, lost, or stolen and complete the request, you will get a reorder confirmation.
Firstly, we're so sorry you received a defective item! Please request a refund or replacement on our Returns & Exchanges Portal, and we'll make it right.
ABOUT TOPTWIG
TopTwig is headquartered in London, England, UK, but we ship worldwide! We work with skilled artisans and craftsmen around the world to offer you the most unique, timeless products for your home and garden.
You can send us a message using the form below or send an email to info@toptwig.com. Our friendly customer care team is here to help when you need us!